babu Terms and Conditions

babu is an online gaming and betting platform that offers casino games, slots, live casino, and sports betting to users in Bangladesh. These terms and conditions ("Terms") apply to all services on the website and mobile application owned and operated by babu.

If you do not understand any part of these Terms or have any questions, please contact the babu support team before you start using the service. Our 24/7 live chat support is available in both Bengali and English.

Alongside these Terms, babu's Privacy Policy and responsible gaming guidelines are also part of the same framework. In the event of any conflict, these main Terms will take precedence.

2.1 Age Requirement

To open an account on babu and take part in any kind of game or betting activity, a member must be 21 years of age or older. Identity documents or other supporting papers may be requested for age verification. If an account is opened using false information, it will be closed immediately and any balance held will be forfeited.

2.2 Registration Requirements

Each individual may open only one account. The following information must be provided accurately at the time of registration:

• Full name (as on national ID card or passport)
• Active mobile number and email address
• Date of birth (to confirm age 21+)
• Preferred payment method details

If a single person holds more than one account, all accounts will be suspended and any bonuses held will be cancelled. Operating multiple accounts using the same device, IP address, or payment method is also prohibited.

It is entirely the member's responsibility to keep their account secure. Your username and password must not be shared with anyone. If you notice any unauthorised access or suspicious activity on your account, notify the babu support team immediately.

• Use a strong password — a combination of letters, numbers, and special characters
• If you log in on a public device, always log out after use
• Do not share OTPs or verification codes with anyone
• Changing your password regularly helps keep your account secure

babu will not be responsible for any loss resulting from third-party access if the member has disclosed their information through their own negligence.

Popular mobile banking services in Bangladesh can be used to make deposits on babu. The currently accepted payment methods are bKash, Nagad, Rocket, and Upay.

The minimum deposit amount is ৳500. Please ensure you enter the correct account details when making a deposit — babu will not be responsible for failed transactions caused by incorrect information.

4.1 Transaction Security

All transactions are secured using SSL encryption technology. Making payments through a third-party account or under someone else's identity is strictly prohibited. Proof of ownership of the payment method may be required during verification.

The minimum withdrawal amount is ৳1,000. Withdrawals must be made using the same payment method used for the deposit — bKash, Nagad, Rocket, or Upay. Once a request is submitted, processing is generally completed within 30 minutes to 3 hours.

5.1 Verification Process

The following conditions must be met before a withdrawal request is processed:

• Account identity verification has been completed
• Wagering requirements for any applicable bonus have been met
• An OTP will be sent to the mobile number provided at registration for verification
• Additional verification documents may be requested in cases of suspicious activity

babu reserves the right to temporarily hold a withdrawal request if fraud or a breach of account policy is suspected. In such cases, contact the support team for more details.

babu offers various bonuses for new and existing members. Each bonus has its own terms and these must be followed.

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: a deposit of ৳1,000 will add ৳1,000 in bonus — bringing the total balance to ৳2,000. Before withdrawing, ৳1,000 × 20 = ৳20,000 must be wagered.

6.2 General Bonus Rules

• While one bonus is active, another bonus cannot be activated unless the offer states otherwise
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirements are met
• If evidence of bonus abuse or manipulation is found, the bonus will be cancelled
• babu reserves the right to change or cancel any promotional offer at any time

All games operated on babu are powered by verified third-party game software providers. Results are determined by Random Number Generator (RNG) technology and are not subject to any external influence.

• If a game is interrupted due to a software error, network issue, or other reason, babu will make every effort to resolve it
• If a technical error results in an abnormal outcome, that round will be considered void
• In the event of a dispute over game rules or outcomes, the game server log will be treated as the final evidence
• The use of any bots, automated software, or manipulative methods is strictly prohibited

For sports betting, odds are set before the relevant event and during the match. Once a bet is confirmed, it cannot be changed.

babu believes that gaming should be entertaining and controlled. To help avoid excessive play or financial harm, we encourage members to use the following tools:

• Deposit limits — set daily, weekly, or monthly
• Session time limits — a way to ensure you do not play beyond a set period
• Self-exclusion — the option to temporarily close your account for a set period
• Reality checks — reminders of time spent and money used at set intervals

If you are struggling with a gaming habit or stress, read our responsible gaming guidelines. To set limits or self-exclude, contact us directly via live chat.

babu stores the personal information provided at registration with care and does not share it with any unauthorised third party. Full details on how information is collected, used, and protected can be found on our Privacy Policy page.

The main purposes for which personal information is used are:

• Identity verification and account management
• Payment processing and fraud prevention
• Customer support and communication
• Responsible gaming monitoring
• Improving platform performance

Members may request access to, correction of, or deletion of their personal information at any time — within the limits of applicable law.

babu may temporarily suspend or permanently close an account for any of the following reasons:

• Breach of any clause of these Terms
• Providing false or misleading information
• Operating multiple accounts
• Bonus abuse or attempted fraud
• Use of automated software or bots
• Attempting to harm other members or the system

In the event of account closure, any legitimate withdrawable balance will be communicated separately. However, amounts forfeited due to policy violations will not be returned.

Members may also request account closure at any time — via live chat or email.

babu is committed to ensuring uninterrupted service as far as possible. However, babu will not be liable in the following situations:

• Loss caused by internet disconnection or issues with the user's device
• Bet outcomes resulting from a technical error (the round will be voided in such cases)
• Unauthorised access to an account caused by the member's own negligence
• Delays or technical issues on the part of third-party payment providers
• Unforeseen circumstances — such as natural disasters, cyberattacks, or government restrictions

Under these Terms, babu's maximum liability for any single transaction is limited to the amount of that transaction.

12.1 Changes to Terms

babu reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes via their registered email or a notice on the platform. Continued use of the service after any changes will be taken as acceptance of the new terms.

12.2 Dispute Resolution

If you have a dispute or complaint, please first contact the babu support team via live chat or email. The support team will endeavour to resolve the issue within 72 hours.

If you are not satisfied with the support team's resolution, you will be informed separately about next steps. babu is committed to resolving disputes in a fair and transparent manner.

12.3 Applicable Law

These terms and conditions and the relationship between the member and babu are governed by applicable international gaming regulations. In any legal matter, the Bengali version of the terms and conditions shall prevail.